Illinois State's School of Communication recently completed construction on a new Social Media Analytics and Command Center (SMACC). The SMACC is a specialized computer lab whose primary goal is to analyze public conversations from social media outlets, popular discussion forums, and major blogs. SMACC researchers use customized software that identifies social media conversations and displays them as dynamic charts, graphs, word clouds, and other visualizations. These visualizations help researchers analyze social media trends, sentiment, share of voice, and geo-location.
Follow the SMACC on Twitter at @ISUSOC_SMACC
For more information about the SMACC, contact Nathan Carpenter, Assistant Director of Convergent Media
Visit this link for more information and for a list of accessible social media analytics tools .